Shipping Policy
DO YOU OFFER EXPRESS DELIVERY?
All our shipping is done via DHL and includes liability cover for the product during shipping. We expect the product it to reach you within 3-5 working days and do not offer a service that provides shorter delivery times than this.
For shipping outside of the EU it may be possible that your delivery will be held up at customs in order for import duties to be collected.
WHAT IS YOUR RETURN POLICY?
You have 30 days from the date you received your device(s) to request a full refund with no questions asked. Unfortunately, we can’t offer you a refund or exchange unless the product is deemed to be faulty under the terms of the limited warranty policy.
To return your item, please contact customer service at support@safetrxapp.com to provide details of your reasons for return and to notify us of your wish to return the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to:
SafeTrx Returns,
Godetiaweg 14
2555 RV DEN HAAG
The Netherlands
CAN I ADD OR REMOVE ITEMS FROM AN EXISTING ORDER?
You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
CAN I CANCEL MY ORDER / CHANGE A DELIVERY ADDRESS?
Email customer service Mon-Fri 0900 – 17:00 GMT to cancel or change the delivery address.
After 60 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE DELIVERY ARRIVES?
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
I HAVE PROBLEMS INSTALLING MY ITEM / MY ITEM IS DEFECTIVE
We're sure you're going to love your new SafeTrx device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. We love hearing from you and making sure that everything works as it should.
Email us with your contact details and we will reach out to you to help. And don’t forget, you can always visit our Support website (https://support.safetrxapp.com) and YouTube channel for guided videos ( https://www.youtube.com/safetrx )
WILL I BE CHARGED NOW OR WHEN MY ITEMS ARE DESPATCHED?
You will be charged as soon you place your order.
COULD YOU SEND ME MORE INFORMATION ABOUT PAYMENT SECURITY?
All payment information is processed by a 3rd party company: Stripe (https://stripe.com), Paypal or Shopify. Your connection with the payment gateway is made through HTTPS, the standard secure protocol for handling sensitive information and no data is sent to SafeTrx servers at all.
WHAT PAYMENT METHODS DO YOU ACCEPT?
For purchases on our site we accept Debit and Credit Cards (Visa, Mastercard, Maestro, Apple Pay & Google Pay) & Paypal.
For Protect Plan subscriptions we only accept Visa & Mastercard credit and debit cards.
WILL I RECEIVE AN INVOICE FOR MY PURCHASE?
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you. You can contact us by email at support@safetrxapp.com
HELP CENTER
Please visit our website for more information and resources on setting up and using your SafeTrx devices.
Click here for help: support.safetrxapp.com
Visit our YouTube page: https://www.youtube.com/safetrx